Privacy Policy

Last updated:

About this policy

Walker Construction Co (“Walker”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information through our website at walkerconstructionco.com.au and in the course of our building and construction business.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or contacting us, you agree to your information being handled as described here.

Our details

Walker Construction Co 1/24 Anomaly St, Moolap VIC 3224 11 Montrose Av, Apollo Bay VIC 3233 Phone: 0438 362 324 Email: admin@walkerconstructionco.com.au

Information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

  • Contact details: your name, email address, phone number and postal or site address.
  • Project information: details you share about a proposed build, renovation or commercial project, such as location, scope, budget, timeframes, plans, drawings and photos.
  • Client and contract information: information needed to quote, contract, build and hand over a project, including billing details, permit and approval records, and correspondence with you, your architect or other consultants.
  • Supplier, subcontractor and job applicant information: business details, ABN, licences, insurances, qualifications and employment history.
  • Website usage information: your IP address, browser and device type, pages visited, time spent on pages and how you arrived at our site.

We do not knowingly collect sensitive information (such as health or criminal record information) unless it is required by law or you have consented, for example as part of a job application.

You can contact us without identifying yourself or by using a pseudonym for general enquiries. However, we will need your details to provide a quote or carry out work.

How we collect it

We collect personal information directly from you wherever possible, including when you:

  • complete the enquiry or consultation form on our website;
  • email, phone or message us, or contact us through social media such as Instagram;
  • meet with us on site or at our offices;
  • enter into a contract with us or engage us for a project;
  • apply for a job or offer your services as a supplier or subcontractor.

We may also receive information about you from third parties, such as your architect, designer, building surveyor, real estate agent or referees, where you have authorised them to share it or it is otherwise reasonable in the circumstances.

Some information is collected automatically when you visit our website, through cookies and similar technologies (see below).

How we use your information

We use personal information to:

  • respond to enquiries and requests for consultations;
  • prepare quotes, proposals and contracts;
  • plan, manage and deliver building and construction projects, including coordinating with architects, consultants, subcontractors and authorities;
  • obtain permits, approvals, insurances and warranties, and meet our obligations as a registered building practitioner;
  • invoice and process payments;
  • assess job applications and engage suppliers and subcontractors;
  • operate, maintain and improve our website and understand how visitors use it;
  • send you project updates or information about our services, where you have agreed to receive it;
  • comply with our legal, regulatory and record-keeping obligations.

We will not use your information for any other purpose unless you consent, it is related to the purpose above and you would reasonably expect it, or we are required or permitted by law.

If we send you marketing messages, you can opt out at any time by using the unsubscribe link or contacting us.

Cookies, analytics and third-party services

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help a website work and help us understand how it is used.

  • Essential cookies keep the website and its forms working securely, including spam protection on our enquiry form.
  • Analytics cookies: we use Google Tag Manager and Google Analytics to collect aggregated information about visits, such as pages viewed, time on site, device type and approximate location. This helps us improve our website. Google may process this information on servers outside Australia. You can learn more at Google’s privacy policy and opt out using the Google Analytics opt-out browser add-on.
  • Embedded content and links: our website may link to or embed content from third parties such as Instagram. Those services may collect information under their own privacy policies, and we are not responsible for their practices.

You can block or delete cookies through your browser settings. Some parts of the website may not work properly if you do.

Disclosure, storage and security

Who we share it with. We do not sell or rent your personal information. We may disclose it to:

  • architects, designers, engineers, building surveyors and other consultants on your project;
  • subcontractors and suppliers who need it to carry out work;
  • councils, the Victorian Building Authority and other government bodies, where required for permits, approvals or compliance;
  • domestic building insurers and warranty providers;
  • our accountants, lawyers, insurers and financial institutions;
  • IT, website hosting, email, cloud storage and project management providers who support our business;
  • anyone else where you have consented or where required or authorised by law.

Overseas disclosure. Some of our service providers, such as Google and cloud software providers, may store or process information outside Australia, including in the United States. We take reasonable steps to ensure these providers handle information consistently with the APPs.

Security. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include secure hosting, password-protected systems and limiting access to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee the security of information you send us online.

Retention. We keep personal information only as long as needed for the purposes above or as required by law. Building records may be kept for at least 10 years to meet statutory warranty and record-keeping requirements. When information is no longer needed, we securely destroy or de-identify it.

Data breaches. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Access, correction and complaints

Access and correction. You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time, usually 30 days. We may need to verify your identity first, and in limited cases permitted by law we may refuse access and will explain why.

Complaints. If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate and respond in writing within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy enquiries — Walker Construction Co Email: admin@walkerconstructionco.com.au Phone: 0438 362 324 Post: 1/24 Anomaly St, Moolap VIC 3224

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available at walkerconstructionco.com.au, with the date it was last updated shown at the top.